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Avoid costly breakdowns and get your drivers back on the road

As a fleet manager, it’s important you ensure your hauliers follow ideal service schedules. Full integration with a roadside assistance programme is the only way to ensure this without a headache. That’s where you might want to consider adopting AS 24’s Eurotrafic Assistance programme.

 

The number 1 European-wide service & assistance programme

 

Eurotrafic Assistance programme offers two main benefits to avoid immobilisation of your trucks while on the road. The first is 24/hour breakdown assistance across the AS 24 network of 40 countries in Europe* and 22,000 authorised repair partners. Second, the programme provides legal assistance by handling payment of fines across the entire European network.

 

The programme is known for its fast and effective response at all times of the day, across the network. The best part is that membership is 100% free and all costs are totally transparent. Payment only occurs once a service is required, so you only pay for the assistance you receive. You can set a credit limit and are always informed in advance of the cost of the assistance. No payments are settled until you authorise it!

 

How Eurotrafic Assistance works

 

If one of your fleet vehicles breaks down or is involved in an accident, the driver may call the Eurotrafic Assistance hotline (+33 388 62 24 24). A multilingual customer service agent will answer the driver, make note of all of the technical information needed to assess the situation, and establish a quote.

 

The customer service agent will always check if the quote is within the credit limit that you set when you signed up for the service. In case the limit is higher, an AS 24 agent will be in touch with you directly to check whether you accept the quote.

 

As soon as the quote is settled, the customer service agent will call a maintenance service provider to provide an estimated time of arrival. The driver will be constantly informed of any potential updates. Once the maintenance service provider arrives onsite, your truck will be repaired or towed to the nearest garage. And just like that, your vehicle is back on the road.

 

The same exact procedure applies to payment of fines. In that case, Eurotrafic Assistance will send an authorised agent to pay the fine in local currency directly to the local police. Local agents are proven to respond quickly to get your truck back on the road as soon as possible. The driver advances zero funds in the process, as it is all handled by the service.

 

Let’s look at the numbers:

 

  • In about 85% of cases, the truck is repaired right on the spot
  • In less than 2 hours, assistance is arranged for your truck!
  • More than 90% of customers are satisfied with the service and response time

 

For more information:

 

 

* Countries covered: Germany, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Metropolitan France, Northern Ireland, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Macedonia, Moldova, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine.

 

 

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